Shipping & Delivery Policy
Last Updated: September 11, 2026
This Shipping & Delivery Policy explains how orders placed through QEZLUPORAβ’ are processed, dispatched, tracked, and delivered.
QEZLUPORAβ’ is owned and operated by Shenzhen Shuzhijia Apparel Technology Co., Ltd.
We aim to provide customers with clear information about shipping costs and expected delivery times before and after an order is placed.
1. Order Processing
After an order is successfully submitted and payment is authorized, it enters our order-processing workflow.
Standard Processing Time
Please allow approximately:
2β5 business days
for order verification, preparation, packaging, and shipment arrangements.
During periods of unusually high order volume, major holidays, promotional events, or other operational disruptions, processing may take up to:
6 business days
Business days generally exclude weekends and applicable public holidays.
Processing time is separate from the estimated transit time shown below.
2. Shipping Charge
Unless a different amount is clearly displayed during checkout:
Standard Shipping Fee
USD $6.99 per order
The applicable shipping charge will be shown before you complete your purchase.
This rate applies to destinations that are available for delivery through our checkout system.
If a different shipping method, promotional rate, or location-specific charge applies, the amount displayed during checkout will control.
3. Estimated Delivery Times
After an order has been processed and handed to the applicable carrier, estimated transit times are generally as follows:
| Destination | Estimated Transit Time |
|---|---|
| United States | 8β14 business days |
| Canada | 10β16 business days |
| United Kingdom | 10β16 business days |
| Australia | 10β16 business days |
| Other Supported International Destinations | 14β21 business days |
These delivery periods are estimates rather than guaranteed arrival dates.
The total time between placing an order and receiving it normally consists of:
Order Processing Time + Carrier Transit Time
For example, an order requiring several business days to process will begin its estimated transit period only after dispatch.
4. Factors That May Affect Delivery
Although we work to have orders delivered within the estimated timeframe, circumstances outside our reasonable control may result in delays.
These may include:
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Carrier network disruptions
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Severe weather
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Public holidays
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High-volume shopping periods
-
Customs inspections
-
International transportation delays
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Local delivery restrictions
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Incorrect or incomplete delivery information
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Remote-area delivery requirements
-
Other transportation or logistical disruptions
A delay beyond the estimated delivery window does not automatically mean that a shipment has been lost.
If you are concerned about the status of an order, please contact us at:
5. Shipment Confirmation & Tracking
When tracking information becomes available, it may be sent to the email address provided during checkout.
The shipment confirmation may include:
-
Tracking number
-
Carrier information
-
Shipment status
-
Available tracking instructions
Tracking Activation
Tracking information may require approximately 1β3 business days after dispatch to begin displaying carrier updates.
During this period, the tracking number may show limited information or indicate that the carrier is waiting to receive or scan the shipment.
This does not necessarily indicate a shipping problem.
6. Multiple-Package Shipments
In some circumstances, products within the same order may be dispatched separately.
This may occur because of:
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Product availability;
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Inventory location;
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Package-size requirements; or
-
Fulfillment arrangements.
If your order is divided into multiple shipments, you may receive more than one package or tracking number.
Receiving one package does not necessarily mean that the remaining items have been omitted from your order.
7. International Orders, Customs & Import Charges
International shipments may be subject to customs procedures in the destination country.
Depending on local regulations, customers may be required to pay:
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Import duties
-
Customs charges
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Local taxes
-
Brokerage fees
-
Clearance charges
-
Other government-imposed fees
Unless clearly stated otherwise during checkout, these charges are not included in the product price or standard shipping fee.
Where such fees are imposed by customs authorities, carriers, or government agencies, they are generally the responsibility of the recipient unless applicable law requires otherwise.
QEZLUPORAβ’ does not determine or control charges imposed independently by destination-country authorities.
Customers are responsible for understanding any import requirements applicable to their delivery destination.
8. Customs Delays
International packages may occasionally be held for inspection or clearance.
Customs processing times are controlled by the relevant authorities and may vary substantially by country.
While we can assist with available order and shipment information, QEZLUPORAβ’ cannot guarantee how quickly a government customs authority will release a package.
Customs delays are not included in our estimated transit times.
9. Verify Your Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Before submitting your order, please confirm:
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Recipient name
-
Street address
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Apartment, suite, or unit number where applicable
-
City
-
State, province, or region
-
Postal or ZIP code
-
Country
-
Contact telephone number
Incorrect or incomplete information may result in delay, failed delivery, or return of the package.
10. Address Changes
If you need to correct or change your shipping address, contact us as soon as possible at:
Please include your order number and the corrected delivery details.
We will attempt to accommodate the request where reasonably possible.
However, once an order has entered fulfillment or has been dispatched, we may no longer be able to modify the delivery address.
Address changes are therefore not guaranteed after an order has been placed.
11. Order Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible after purchase.
Email:
service@qezlupi.com
We will attempt to process cancellation requests before fulfillment has progressed too far.
However, orders that have already:
-
Entered final processing;
-
Been packed;
-
Been transferred to a carrier; or
-
Been shipped
may no longer be eligible for cancellation.
If cancellation is no longer possible, you may request an eligible return after delivery in accordance with our Returns, Refunds & Exchanges Policy.
12. Damaged Packages or Products
Please inspect your order after delivery.
If an item arrives visibly damaged, please contact us as soon as reasonably possible and provide:
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Your order number;
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A description of the issue;
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Photos of the affected product;
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Photos of the external packaging where relevant; and
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Photos of the shipping label if requested.
Contact:
After reviewing the information, we will determine the appropriate resolution according to the circumstances and applicable consumer rights.
Depending on the verified issue, an appropriate solution may include a replacement, refund, or other applicable remedy.
Please retain the original product and packaging while your claim is being reviewed.
13. Packages Lost in Transit
If tracking information indicates an unusual delay or a carrier confirms that a shipment has been lost in transit, please contact us.
We may need to verify the shipment status with the carrier before determining the appropriate resolution.
Where the package is confirmed as lost before successful delivery, we will review the order and provide an appropriate remedy, which may include:
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Replacement shipment; or
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Refund of the affected order or item.
The appropriate solution will depend on the individual circumstances and applicable law.
14. Delivered but Not Located
If carrier tracking shows that your package was delivered but you cannot locate it, we recommend that you first:
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Confirm the delivery address entered on the order;
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Check around the delivery location;
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Ask other household members;
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Check with neighbors, reception, building management, or mailroom staff where applicable; and
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Contact the carrier for further delivery information.
If the package still cannot be located, contact us at:
and provide your order number and tracking information so we can review the situation.
15. Refused, Unclaimed & Returned Shipments
A shipment may be returned to the sender or fulfillment facility if:
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Delivery is repeatedly unsuccessful;
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The customer refuses the shipment;
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Customs charges remain unpaid;
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The package is not collected within the carrier's required period; or
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Incorrect or incomplete shipping information was provided.
If a package is returned, please contact our support team.
Any refund or reshipment will be reviewed based on the circumstances, actual shipping costs, the condition of the returned merchandise, and applicable consumer law.
Additional shipping costs may apply when redelivery is required because of incorrect information provided by the customer.
16. Shipping Restrictions
We may not be able to deliver to every country, region, postal code, military address, PO box, or remote location.
Available destinations are generally determined by the shipping options displayed during checkout.
If our system cannot offer shipping to the address entered, the order may not be able to proceed.
We also reserve the right to decline or cancel an order if legal, carrier, logistics, fraud-prevention, or operational restrictions prevent us from fulfilling it.
If we cancel an order after payment has been successfully collected, the applicable payment will be refunded according to the original payment method.
17. Shipping Questions
For questions concerning processing, tracking, delivery, damaged shipments, or missing packages, please contact:
QEZLUPORAβ’ Customer Support
Email:
service@qezlupi.com
Phone:
+86 136 0248 8318
To help us locate your shipment efficiently, please include your order number when contacting us about an existing purchase.
18. Business & Operator Information
For transparency, the QEZLUPORAβ’ online store is operated by the following legal business entity:
Brand Name:
QEZLUPORAβ’
Legal Company Name:
Shenzhen Shuzhijia Apparel Technology Co., Ltd.
Business Address:
Room 801, Building B, Yinger Fashion Group Headquarters Building,
No. 9 Langfeng Road, Xinshi Community, Dalang Subdistrict,
Longhua District, Shenzhen, Guangdong, China
Customer Support Email:
service@qezlupi.com
Customer Service Phone:
+86 136 0248 8318
QEZLUPORAβ’ is owned and operated by Shenzhen Shuzhijia Apparel Technology Co., Ltd.
Shenzhen Shuzhijia Apparel Technology Co., Ltd. is responsible for operating the QEZLUPORAβ’ online store and providing customer support relating to orders placed through the store.
Clear Shipping From Checkout to Delivery
Our goal is to provide customers with transparent shipping information from the moment an order is placed through final delivery.
If you have questions about an existing shipment, please contact service@qezlupi.com with your order number so our customer support team can assist you.