Returns, Refunds & Exchanges Policy
Last Updated: September 11, 2026
At QEZLUPORAβ’, operated by Shenzhen Shuzhijia Apparel Technology Co., Ltd., we want customers to understand clearly how returns, refunds, damaged-item claims, and exchanges are handled.
Please review this policy before submitting a return request.
1. Our 30-Day Return Period
Unless otherwise stated on the relevant product page or required by applicable law, eligible products may be returned within 30 days after delivery.
To qualify for a standard return, the merchandise should generally:
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Be unused, unworn, and unwashed;
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Remain in its original condition;
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Include the original packaging, accessories, labels, or tags where applicable;
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Show no signs of use, alteration, damage, contamination, or improper handling; and
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Be accompanied by valid proof of purchase, such as an order number or order-confirmation email.
We reserve the right to decline a return if the product does not meet the eligibility requirements described in this Policy, subject to applicable consumer-protection laws.
2. Before Returning an Item
Please contact us before sending any merchandise back.
To request a return, email:
Please provide:
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Your full name;
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Order number;
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The product you wish to return;
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The reason for the return; and
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Photos or other supporting information where relevant.
After reviewing your request, our customer support team will provide the applicable return instructions.
Important
Products returned without contacting us first may be delayed, refused, or sent to an address that is not designated to receive returns.
Do not ship a return solely to the business address shown at the bottom of this Policy unless our customer support team has specifically confirmed that address for your return.
3. Wrong, Damaged, or Defective Products
Please inspect your order as soon as reasonably possible after delivery.
If you receive:
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An incorrect product;
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A product that arrived damaged;
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A product with a manufacturing defect; or
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An order with missing merchandise,
please contact us at service@qezlupi.com as soon as possible.
To help us review the issue, we may request photographs of:
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The affected product;
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The packaging;
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The shipping label; and
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Any visible damage or discrepancy.
Once the issue has been verified, we may provide an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.
Where a return is required because we supplied an incorrect, damaged, or defective product, we will provide appropriate instructions regarding return shipping.
4. Items That May Not Be Eligible for Return
Certain products may be excluded from standard returns where permitted by law.
Examples may include:
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Personalized or made-to-order merchandise;
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Products altered at the customer's request;
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Gift cards or similar stored-value products;
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Items that cannot reasonably be resold for hygiene or health-protection reasons after being opened or used;
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Products specifically identified as final sale before purchase; and
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Other products that applicable law permits us to exclude from return.
A promotional discount alone does not automatically make an item non-returnable unless the product was clearly identified as Final Sale before purchase.
Statutory consumer rights are not limited by this section.
If you are unsure whether a particular item is eligible, please contact us before returning it.
5. Exchange Requests
We do not guarantee direct one-for-one exchanges for every product.
Where an exchange is not available, the usual process is:
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Contact us to request a return;
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Follow the approved return instructions;
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Receive the applicable refund after the returned merchandise has been reviewed; and
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Place a separate order for the preferred product, size, style, or variation.
This approach helps prevent delays caused by changing inventory availability.
If an incorrect or defective product was supplied by us, contact customer support before placing another order so that we can review the appropriate solution.
6. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return and applicable law.
Change-of-Mind Returns
For eligible returns requested because the customer changed their mind, ordered the wrong size or variation, or otherwise no longer wants the product, the customer may be responsible for return shipping costs unless we state otherwise.
Our Error or Eligible Product Issue
If we confirm that an item was incorrectly supplied, damaged on arrival, or defective, we will provide the applicable resolution and return instructions.
Please do not independently purchase expensive return postage before contacting us, as unauthorized shipping expenses may not be reimbursable.
Original shipping charges are generally non-refundable unless required by law or the refund relates to an error attributable to us.
7. Return Inspection
After an authorized return is delivered to the designated return location, the merchandise may be inspected before a refund is approved.
We may verify:
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Product condition;
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Whether all required components were returned;
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Whether the returned item matches the original order;
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Whether the return meets the conditions of this Policy; and
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Whether any exclusion or statutory consumer right applies.
We will notify you after the return has been reviewed.
8. Refund Processing
If your return is approved, the eligible refund will normally be issued to the original payment method used for the purchase.
Please allow up to 10 business days after refund approval for our processing and for the payment provider to begin reflecting the refund.
Banks, credit-card issuers, PayPal, and other payment providers may require additional processing time that is outside our control.
If 15 business days have passed after we confirmed that your refund was approved and you still cannot see the funds, please contact:
Include your order number and relevant refund information so we can review the transaction.
9. Refund Amounts
Approved refunds generally cover the amount paid for eligible returned merchandise.
Depending on the circumstances and applicable law, the following may not be refundable:
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Original shipping fees;
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Expedited delivery charges;
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Return shipping expenses;
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Duties, taxes, or fees charged independently by third parties; or
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Amounts relating to merchandise that does not qualify for return.
Nothing in this Policy excludes refunds or reimbursements that customers are legally entitled to receive.
10. European Union Consumer Withdrawal Rights
If you are a consumer located in the European Union and applicable consumer law grants you a statutory right of withdrawal, you may generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.
The applicable withdrawal period, exclusions, return-cost rules, and refund obligations are determined by mandatory consumer law.
Certain products may be excluded from the statutory right of withdrawal, including categories specifically exempted under applicable law.
To exercise an applicable withdrawal right, contact:
before the statutory period expires.
Our voluntary 30-day return policy does not reduce any mandatory consumer rights that may apply to you.
11. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to process the request before fulfillment begins.
However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible. In that situation, you may need to wait until delivery and request a return in accordance with this Policy.
12. Refused and Undeliverable Packages
If a shipment is refused, remains unclaimed, or is returned because the customer supplied an incorrect or incomplete delivery address, any refund will be reviewed after the package is returned to the appropriate facility.
Actual shipping, return, or carrier charges may be deducted where legally permitted and where the issue was not caused by QEZLUPORAβ’.
Please verify your delivery details carefully before completing checkout.
13. Return Address Information
Returns must be sent only to the location provided by our customer support team after your return request has been reviewed.
Do not automatically send returned products to our registered business address.
Our business address is published below for business transparency and company identification. It should not be treated as a return warehouse unless we expressly instruct you to use it for your specific return.
14. Customer Support
For return, refund, exchange, or order-related questions, please contact:
Email:
service@qezlupi.com
Phone:
+86 136 0248 8318
When contacting us about an existing purchase, please include your order number whenever possible.
15. Business Information
Brand Name:
QEZLUPORAβ’
Legal Company Name:
Shenzhen Shuzhijia Apparel Technology Co., Ltd.
Business Address:
Room 801, Building B, Yinger Fashion Group Headquarters Building,
No. 9 Langfeng Road, Xinshi Community, Dalang Subdistrict,
Longhua District, Shenzhen, Guangdong, China
Customer Support Email:
service@qezlupi.com
Customer Service Phone:
+86 136 0248 8318
QEZLUPORAβ’ is owned and operated by Shenzhen Shuzhijia Apparel Technology Co., Ltd.
Shenzhen Shuzhijia Apparel Technology Co., Ltd. is responsible for operating the QEZLUPORAβ’ online store and providing customer support in connection with orders placed through the store.
Our Approach to Returns
We aim to make return and refund procedures understandable and transparent while protecting customers from unclear or inconsistent processes.
If you have any questions about whether an item qualifies for return, please contact service@qezlupi.com before sending the product back.